Vision is the name of the health and fitness centre at Hertfordshire Sports Village.

Principally for student use, Vision is also open to the local community who can access the facilities and services available on a limited membership and unlimited pay-as-you-go basis. Vision has been developed as a new, exciting facility that brings a whole new meaning to the word excellence.

Most health & fitness centre's talk a great game but too often that's where it ends. Vision delivers on all its promises and each user has a level of individual choice in all areas of the facilities and service we provide far in excess of anything they will have experienced elsewhere.

From our Orientation Process that will introduce you to all aspects of health & fitness, ensuring that whatever your goals you start to see progress within your first months use to our state-of-the-art Technogym Excite equipment users can make individual choices that reflect the fact that we are all different! Add to this our experienced health & fitness coaches and our line system for resistance training and you have unrivalled quality at an affordable price.

As part of our commitment to providing a progressive, first-class service to all users at all times we will live by and be judged on our customer service objectives as set out below:

• We will engage and interact with all of our customers at every available opportunity

• We will say hello and goodbye to everyone

• We will induct all new members within 5 days of joining

• We will provide all users, regardless of age, gender, race, ability level, or frequency of visit with the assistance they require to make each visit enjoyable and rewarding

• We will be responsive to our users

• We will provide a clean, safe, well maintained and welcoming environment that exceeds our customers expectations

• We will work in an enthusiastic, flexible and professional manner at all times

• We will deliver and record the member journey for all new and existing customers