Kids Village - Childcare Voucher Process

We regret to inform you that online bookings cannot be accepted if you are wishing to pay via Childcare Vouchers. Customers wishing to pay via this method can however make their bookings via email to HSV.childcarevouchers@herts.ac.uk, in person or over the phone on 01707 284466.

  • Please ensure you are booking a minimum of two weeks prior to the activity start date. If you are booking within two weeks of this date, you will be asked to pay using an alternative payment method.
  • Each email should request a booking(s) for one child only and should state the child’s name and member ID (if known) in the subject line.
  • Once your booking(s) has been made you will receive a confirmation email with the information required to make the payment through you Childcare Voucher provider. Please do not send the payment until you have received this email and let us know if you do not receive a confirmation within 24 hours of your booking – something may have gone wrong and we apologise for this.
  • Please make prompt payment as any debts MUST have been settled on your account prior to the activity start date. This process can take over a week after your Childcare Voucher provider has released the payment so please bear this in mind at your time of booking. If payment hasn’t been confirmed as received by the date of the session, you may be required to pay via an alternative method when you arrive at HSV.
  • Please make separate childcare voucher payments for each child ALWAYS stating the unique membership ID as the payment reference. This will ensure that payment is allocated to the correct child’s account and activities and avoid any confusion. We are unable to process payment for more than one child at a time and each payment must be for the exact amount, meaning no under/overpayments can be accepted.
Book a Tour

Come and have a look around our state of the art facilities at Hertfordshire Sports Village, with the opportunity to try them too.


Complete the form above and we'll be in touch or call 01707 284466 to speak to one of our team.