Job Vacancies

Job Vacancies at Hertfordshire Sports Village

Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference in a rewarding and challenging role we would love to hear from you.

Current Vacancies:

Customer Service Team Manager

Lifeguard/Duty Assistant

Personal Trainers

Casual Duty Assistant

Party Host

Group Exercise Class Instructor

Casual Membership Consultant


Customer Service Team Manager

£22,673 - £26,960 per annum plus Performance Related Pay

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Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference in a rewarding and challenging role we would love to hear from you.

Our vision is to be Hertfordshire’s leading facility and service provider for sports, health and fitness.

The Customer Service Team Manager is responsible for and oversees the operation of the front of house function at Hertfordshire Sports Village. They are responsible for ensuring all front of house staff provide a consistently excellent service at every stage of the customer journey. The post holder oversees and motivates the customer service team ensuring utmost efficiency and consistency, with the ability to recognise opportunities to improve service, through management tools, on-going refresher training, and further development of both the team and self.

We’re looking for a strong, confident, motivating team leader with exceptional customer care skills in order to lead by example. The ability to manage and train a team through innovative methods to improve our customer experience are key, therefore previous line management experience within a customer facing industry is essential as is an understanding of our industry. Previous experience in delivering team training to enhance service and flexibility to support operational hours are also essential. A formal customer service or industry specific qualification would be desirable.

Interview Date: Provisional 06 July 2017

The University offers a range of benefits including a pension scheme, professional development, family friendly policies, child care vouchers, a fee waiver of 50% for all children of staff under the age of 21 at the start of the course, discounted memberships at the Hertfordshire Sports Village and generous annual leave.

Closing date: Sunday 25 June 2017

For an informal discussion about this post please email Louise Critchley (Head of Operations) or call 01707 281193


Lifeguard/Duty Assistant

£17,580 - £18,920 per annum plus Performance Related Pay

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To help us achieve our vision of being Hertfordshire’s leading facility and service provider for sports, health and fitness we are looking to recruit an exceptional individual to assist with the efficient and effective day to day running of Hertfordshire Sports Village, in order to ensure the facilities are clean, safe and welcoming to all customers.

An excellent opportunity has arisen for an enthusiastic Duty Assistant with a current pool lifeguarding qualification, to join our team and make your mark on the success of Hertfordshire Sports Village by assisting with the preparation and delivery of all bookings and events poolside, dry side and outdoors. You will interact in a positive manner with all customers and complete relevant health, safety and cleanliness checks to ensure the health and safety of staff and guests and cleanliness of facilities.

This position requires the post holder to be flexible and work as part of a shift rota, which will include early morning, evenings, weekends and bank holidays.

Qualifications required for this position include GCSE or equivalent industry specific qualifications including Math’s and English, current and up to date NPLQ and current First Aid at Work or the ability to achieve within 3 months.

Closing date: Thursday 29 June 2017

For an informal discussion about this post please email James Bennett James Bennett (Centre Manager) or call 01707 285195.


Personal Trainers (Self Employed)

We are looking for dynamic, motivated and energetic personal trainers who will compliment and inspire an already successful fitness team. We believe in world class customer service, outstanding levels of training and education for our members and standards that exceed everyone else.

We are looking to relaunch Personal Training here at HSV and need the best people to drive this. If you have minimum 12 months experience running your own PT business, are efficient in business and productivity planning, know how to generate leads and are familiar with a rent paying model then we are excited to hear from you.

You must be warm, friendly, personable, self-motivated and committed to making positive change every day when in the business. Being able to work on your own but also in our team is a must. Your standards will be high and you will expect it of your colleagues also.

Our aim is to become the leading elite centre of personal training in and around our area for members. We need PT’s committed to a serious project who can take us to the next level in PT excellence. In return we can offer competitive monthly rent, complimentary membership, amazing facilities, unlimited earning potential and an amazing team to work with and support you and your business.

It is essential that you hold Level 3 Personal Training qualification, First Aid and Public Liability Insurance.

To apply for this exciting opportunity, please send an up-to-date CV to Kriss Tottman (Fitness Manager)


Casual Membership Consultant

£8.07 per hour - Start September

Our vision is to be Hertfordshire’s leading facility and service provider for sports, health and fitness. To help us achieve our vision we are looking to recruit an exceptional person to enhance our customer service team.

We are looking for an exceptional Membership Consultant to drive membership sales and income at Hertfordshire Sports Village.

You will need to be a personable, self-motivated and organised with excellent attention to detail. You must be able to use your own initiative, be pro-active, work well under pressure and be able to work as part of a busy and friendly marketing and sales team, however you will be expected to drive you own sales to achieve your targets. You will have a wiliness to learn and improve and must keep up to date with industry developments.

Although the primary focus will be on the sale of memberships the postholder will also be responsible for increasing the sale of kids village products, kids birthday parties and conference and meeting room sales to ensure agreed sales and income targets are achieved.

You must have GSCE grade C or above (including Maths & English) as a minimum requirement, A-Level/BTEC National Diploma or equivalent qualifications are desirable.

The University is required to meet UKVI visa regulations. Applicants who do not currently have the right to work in the UK will have to satisfy UKVI regulations before they can be appointed.

If this position interests you, please send a CV and detail your experience in a covering letter to Gavin Davies. If you have any questions please call Gavin Davies on 01707 281190


Casual Duty Assistant

£8.07 per hour

Our Duty Assistant team support the Duty Management team with the day to day running of Hertfordshire Sports Village. To be considered for this role, you must possess a current NPLQ with up to date training records and have working operational experience in a sport and leisure based facility.

You will be required to be available all year round including summer holidays, evenings and weekends. Your availability will be discussed at interview.

If this position interests you, please send a CV and detail your experience in a covering letter to Anthony Hunt. If you have any questions please call Anthony Hunt on 01707 285166.


Group Exercise Class Instructor

from £25 per hour

Our extensive health, fitness and wellbeing programme includes classes such as Yoga, Pilates, Fight Klub, Zumba, Aqua Aerobics, Group Cycle plus many more. The Sports Village prides itself on delivering high standards of customer experience and a variety of classes within clean, safe and effective group exercise spaces.

The role of the Group Exercise Coach exists to provide fun, safe daily coaching in classes as well as supporting and engaging in the general running of the Sports Village operation. You will be part of an energetic team, encouraged to contribute and proactively deliver sessions that members cannot wait to return to.

If you hold a recognised Industry qualification and would like to be a Group Exercise Coach at Hertfordshire Sports Village please email Kriss Tottman at Hertfordshire Sports Village.


Party Hosts

£8.07 - £8.57

Hertfordshire Sports Village are looking for a small team of birthday party hosts to deliver high quality Bounce & Play, Swimming and various other Sports parties.

All parties are hosted at weekends and are typically 60-90 minutes long. There is a requirement to meet and greet and support with set up and preparation for the party.

If you have experience of working with children and have any sport specific coaching qualification then we would like to hear from you. Please email your CV and covering letter detailing your experience to James Bennett or for an informal chat about this exciting opportunity please call 01707 285195.

Book a Tour

Come and have a look around our state of the art facilities with the opportunity to try them too.


Complete the form above and we'll be in touch or call 01707 284466 to speak to one of our team.