Bookings must be made at least seven days in advance.
Booking amendments and cancellations must be made by email via email@example.com
Private lessons must be paid for at the time of booking via cash, card or Childcare Vouchers.
We are able to accept payment via Childcare Vouchers. For further details on how to pay by this method, please click here.
A minimum of 72 hours’ notice is required to cancel. Credit will be added to the swimmer’s account if cancelled in line with our Terms and Conditions. Lessons cancelled with less than 72 hours’ notice will not be credited.
Missed lessons will not be credited.
In the unlikely event that we need to cancel a lesson, the credit will be added to the swimmer’s account. If a lesson is disrupted through no fault of our own (for example, where a swimmer is ill in the pool) every effort will be made to resume lessons as soon as it is safe to do so. Whilst swimmers are out of the pool, the teacher will ensure this time is spent constructively. If more than 15 minutes of the lesson is lost then we will reimburse a lesson credit to the swimmer’s account.
All users are expected to observe our ‘HSV Pool Rules’ at all times.
Health and safety is paramount and any swimmer whose behaviour compromises the safety or learning experience of others may be temporarily removed from the lesson without a refund. We reserve the right in extreme circumstances to exclude a swimmer from our programme, without refund, for persistently poor behaviour.
We strive to provide an inclusive programme so please ensure any medical information or special educational needs are highlighted when enrolling or at any time an additional need is identified. This ensures the teachers can adapt their lesson accordingly.
Please be aware that all belongings left in the changing rooms should be placed in a locker and not left on the benches. This is to be fair to all other users of the facility and for security of your possessions.
Any child of 8 years or older must change in the changing rooms for the appropriate gender.
We have group changing rooms accessible if required. Please ask at Reception if you would like access to these.
All female swimmers, regardless of age, are requested to wear a full one-piece swimming costume.
All male swimmers should wear trunks, specific swim shorts or all in one suits. Board shorts, sports shorts or underwear are not permitted.
Any clothing that is deemed inappropriate or unsafe may result in the swimmers not being allowed to swim.
Goggles are permitted but are not advised. If a swimmer needs to wear goggles, they must fit correctly. Swimmers should leave them on once the lesson starts and not keep removing them as this can cause disruptions. Swimmers will be asked to remove goggles should persistent disruptions be caused.
All children in our swim programme are required to wear swim hats which we can provide and are a health and safety requirement. If a hat is broken/lost or forgotten, replacements will be charged at £2.00 per hat.
Swimmer’s hair should be tied back where appropriate so that it does not fall across the eyes.
In the interests of safety, no jewellery or watches should be worn in the water and swimmers will be asked to remove any items prior to the lesson beginning. Herts Sports Village and their teachers do not take any responsibility for the loss of any personal belongings.
Where available, anyone wishing to swim outside of a swimming lesson is required to pay for their swim at Reception and will be provided with a wristband as confirmation of purchase.
We strongly recommend swimmers do not swim immediately before their lesson as they need to be mentally and physically fresh to gain the most benefit.
Please ensure under 8s are accompanied by an adult to poolside and handed over to their respective teachers. Similarly post lesson, under 8s must be collected promptly by an adult.
Swimmers should arrive poolside within five minutes of their lesson start time, having used the toilet, wearing their swim hat (and goggles if required) ready to swim so as not to disrupt the lesson. Swimmers should wear swim nappies if required. Under 8s requiring the toilet during a lesson will need to be accompanied by their parent/guardian.
We advise swimmers not to eat within half an hour of their lesson starting.
Parents/guardians are required to leave poolside once their child has started their lesson. Swimming lessons can be viewed from the balcony or in the café. Parents/guardians of under 8s must remain on the premises and within view of the lesson at all times in case they are required by the teacher.
If you have any questions or queries related to our swim programme please speak to a member of our Reception team rather than speaking to the teacher directly. Reception will then locate the Swim Programme Coordinator or other relevant member of staff. This is vital as it enables teachers to adhere to their teaching schedule and ensures we can provide high quality customer service.
Please email any feedback to firstname.lastname@example.org
Hertfordshire Sports Village
de Havilland Campus
Hatfield Business Park
Hertfordshire Sports Village, de Havilland Campus, Hatfield Business Park, Hatfield, Herts, United Kingdom, AL10 9EU.