What is HomePortal?

HomePortal

We are really excited to present HomePortal, your new reporting & progress tool for your lessons! This new tool will allow to track your child(rens) progress through their staged swimming lessons; almost in real time – you can track results as we assess. It will also allow you to view how many sessions you have left, manage and move lessons and re-enrol and make payments. You will first need to register to enable your HomePortal account. Our team can help you with this if you get stuck, but here are the instructions:

How to register? 

You will need your ID which should be your membership number, or your key fob number if you have one. Please report to reception to collect your child’s personal ID – you will need one per child.

Get prepared for your swimming lessons

We are really excited to present HomePortal, your new reporting & progress tool for your swimming lessons! This new tool will allow to track your child(rens) progress through their staged swimming lessons; almost in real time – you can track results as we assess. It will also allow you to view how many sessions you have left, manage and move lessons and re-enrol and make payments. You will first need to register to enable your Homeportal account. Our team can help you with this if you get stuck, but here are the instructions:

Before lessons

Please try to ensure that your child is ready to swim 5 minutes before their swimming lesson, having used the toilet etc, so that the teacher only has to explain the aims of the lesson or activity once, to everybody.

Poolside – Swimming Lesson preparation

It would greatly assist us and help with the Health and Safety requirements around poolside if you could come no further than the exit to the changing rooms after the first week. We have ample space on the balcony and in the café for you watch the children and it makes things so much easier for the teachers.

To further facilitate this the teachers will explain, during the first lesson of term for each class, where to wait for their lesson on poolside once the carer's have dropped them poolside.

Crash Courses

If you have booked onto a swim crash course and can no longer attend, we require a minimum of 7 days notice in writing for a full refund. If your request to cancel the course is under 7 days, we will not be able to issue a refund.

Hats

We require the children to wear hats (colour coded by Stage to the colours of the Rainbow). The first hat at each Stage is included in the cost. Replacements are available at a cost of £2.00 each.

Goggles

If possible try to get the children to come to lessons without goggles. If they do have to wear goggles for eye health reasons, please ask the supplier to let you try them first so that a correct fit can be found. Goggles should stay in place around the eyes, albeit briefly, without the straps in place if pressed gently to the eye and they are the correct size and shape. Again, once on, impress on your child the need to leave them in place during the lesson. ‘Goggle fiddlers’ are a key cause of lost time during lessons.

Belongings

Please be aware that there are other users of the centre and pool as well as our Learn to Swim pupils. All belongings should be locked in one of the available lockers before moving poolside. The lockers accept £1 coins, returned on opening the locker after the lesson, and this keeps the changing facilities clear for other users. The male change is the biggest area of concern.