What is HomePortal?

HomePortal

HomePortal is our reporting and progress tool for swimming lessons. This will allow you to track yours or your child’s progress through the staged swimming lessons. Almost in real time, you will be able to track results as we assess. It will also allow you to view how many sessions you have left and move lessons. Remember to register to enable your HomePortal account

Important Information

Before lessons

Please try to ensure that your child is ready to swim 5 minutes before their swimming lesson, having used the toilet etc, so that the teacher only has to explain the aims of the lesson or activity once, to everybody.

Waiting for lessons to begin

To assist us with the Health and Safety requirements around poolside, we ask that you only arrive for lessons no more than 5 minutes before your lesson is due to start. Once you have dropped your child off to their lesson, please make your way to our swim seating in our balcony or to the café. We have ample space on the balcony and in the café for you to watch your child and it makes things so much easier for the teachers.

To further facilitate this, the teachers will explain during your child’s first lesson of term for each class, where to wait for lessons on poolside once parents/carers have left.

Hats

We require all children to wear hats (colour coded by Stage to the colours of the Rainbow). The first hat at each Stage is included in the cost. Replacements are available at a cost of £2.00 each.

Goggles

If possible, try to get your child to come to lessons without goggles. If they do have to wear goggles for eye-health reasons, please ask the supplier to let you try them on your child first so a correct fit can be found. Goggles should stay in place around the eyes. You can check the fit is correct by pressing them gently to the eye without the straps in place. They should stay there briefly without the straps – this is how you know you have the correct size and shape.

Belongings

Please be aware that there are other users of our centre and swimming pool alongside our Learn to Swim pupils. All belongings should be locked in one of the available lockers in our changing rooms before moving poolside. The lockers work on a chosen 4 digit pin system – instructions on how to use these can be found in the changing rooms. Using our lockers keeps the changing facilities clear for other users.

Collection of children under the age of 8

If your child is under the age of 8, please collect them from poolside as soon as their lesson is finished. Please arrive to poolside no earlier or later than the finish time as poolside gets busy with the changeover of swimming lessons. You can wait and watch them from the pool balcony seating or in the café.

Car parking

The car park the Sports Village shares with the University is a controlled ANPR site. If you are here for swimming lessons or other activities you get 2 hours free parking. Please remember to visit one of our kiosks in main Reception on arrival to input your vehicle registration number and record your visit.

Crash Courses

If you have booked onto a swim crash course and can no longer attend, we require a minimum of 7 days notice in writing for a full refund. If your request to cancel the course is under 7 days, we will not be able to issue a refund.