Take a look through these FAQs to help guide you through our Group Exercise Class Strike System
What if I miss a class because of an emergency?
If you’ve missed a class due to an emergency or special circumstance and received a strike, just have a chat with a member of our gym team. We’ll be happy to review your situation.
How do I cancel a class I’ve booked?
You can cancel your booking through the online portal or by contacting reception. Just make sure you cancel at least 2 hours before the class starts to avoid receiving a strike.
How will I know if I’ve received a strike?
You’ll get an email letting you know. You can also check your strike status anytime by asking one of our gym team.
Can I still use the gym or other facilities if I’ve been temporarily blocked from classes?
The strike system only affects class bookings. You’re still very welcome to use the gym, pool, and all other facilities as usual.
Do strikes carry over month to month?
No. Strikes are counted over a rolling 30-day period. After 30 days, previous strikes will no longer be counted.
Can someone else use my booking if I can’t attend?
No. Class bookings are non-transferable and must be used by the member who made the booking.
What if I forget to swipe my key fob before class?
Just let a member of the gym team know before or after your class, and we’ll manually mark you as attended. If we don’t have any record of your attendance, a strike may be issued.
Can I appeal a strike?
Yes, if you feel a strike was issued in error or due to exceptional circumstances, please speak to a member of the gym team who will investigate it.
How do I avoid getting a strike when I attend the class?
To ensure your attendance is recorded, you must always swipe in using your key fob at either the main reception turnstiles or the gym desk turnstiles before your class starts. If you do not swipe in, the system will not register you as attended, and a strike may be applied.