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Improvements to your waiting lists

Improvements to your waiting lists

Wednesday 12 February, 2020

After a successful update to the way we manage our waiting lists last year, we have taken your feedback on board and are pleased to announce we are now making even more improvements to help enable you to attend the classes you enjoy, as well as enhance your booking experience!

Currently we are struggling to fill classes when spaces become available on the day, despite having waiting lists in place. 
Unfortunately, due to restrictions within the system, if there is a waiting list for a class and a place later becomes available, the system does not allow members to view this space and therefore book it. Our Health and Fitness Team are currently working hard to text those on the waiting list offering these places but due to the last-minute nature, many members are unable to accept them. We understand that it can be extremely frustrating when a class appears to be full on the app but has plenty of spaces when you attend.

Therefore, at 07:00am (08:00am at weekends) we will now be refreshing the waiting lists for each class that day. Spaces that become available on any class will then be immediately bookable. If you wish to re-add yourself to a waiting list, you are committing to attend if a place becomes available and therefore, if this happens we will move you straight in to the class and send you a text to let you know. You'll also receive email confirmation and be able to view the change in your app/online account. 

Up until the day of the class we will continue to follow our current waiting list procedure, moving you into a class and sending a text. Full information, including our Dishonour Policy, can be found HERE.

Don't forget - you're also able to remove yourself from a waiting list through your app/online account at any time. We ask you to do this if you're no longer able to attend a class you have expressed interest in joining - if there's a cancellation we can ensure one of your fellow members is able to take advantage of the place.

This change will come into effect from 07:00am on Monday 24 February.

Thank you for your patience during one of the busiest times of the year and we hope that you're able to take advantage of the increased availability across our Group Exercise timetable.

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